Business Etiquettes

“Your thoughts become your actions
Your actions become your habits
Your habits become your behavior
Your behavior becomes your character”

Sound manners and etiquettes are based on the three most endearing of all human traits-kindness, thoughtfulness and consideration for others.

Not all human beings are born charmers manners and etiquette’s can be learnt and acquired, because we all envy that charming, self-confident fellow who wins even the banal or the most embarrassing situation with poise. A person with fine sense of etiquette exudes confidence. He is able to put everybody at ease, unmindful of their social rank of status.

Efficiency, Power and Success are the main goals:
Most offices have their own way of doing things which can be learned through observation and experience on the job.

Underlying are some GOLDEN RULES & PRINCIPALS
Impact: Act in an honest and truthful way
Manners: Never be selfish, boorish or undisciplined
Personality: Communicate your own values, attitudes and opinions
Appearance: Always present yourself to the best advantage
Consideration: See yourself from the other person’s standpoint
Tact: Think before you speak

Integrity is the demonstration by what you do and you are an honest, truthful and trustworthy person. A reputation for integrity is slowly gained but quickly lost.
Manners are the pattern of behavior. If others think that you are boorish, selfish or undisciplined; but you feel otherwise, your relationship is unlikely to prosper.
Your own personality is what you can uniquely offer the business you work in.
Your appearance may not be your most valuable asset, but it is never a liability! Be well groomed, wear appropriate clothes, stand and sit in a good posture and take care of yourself physically.
Consideration for others is the fundamental principal underlying all good manners in business.
Tact is the last, but not the least, of the golden rules because it should be the ‘Gatekeeper’, protecting us from thoughtless words and actions is not just about putting unpleasant manners in an acceptable way. It involves careful thought for the interest of others and only then choosing the most acceptable form of expression.

Trouble Shooting Mantras:
“What if i forget someone’s name?”
“When somebody introduces you and pronounces your name wrong, do you correct the mistake?”
“My boss always forgets to introduce me at meetings and receptions. What should i do?”
“Should a man offer his hand to a woman when they are introduced?”
“Do I let a man open my door?”
“When a person approaches my dining table, do I stand and make the introductions?”
“If I’m in a circle of friends at a party and somebody I know comes over to my group, do I stop the conversations and introduce him?”

Six underlying principles of business etiquette are:

1. Be on time
2. Be discreet
3. Be considerate, respectful and upbeat
4. Dress appropriately
5. Be concerned with others
6. Use correct grammar-written and spoken