Personality Development

Structure of a call 1. Opening Greetings: Your greeting is your verbal handshake A friendly, professional greeting should result in the caller feeling important, appreciated and listened to. The first impression of you and your organization is made within the first 10 seconds of the conversation. Smile as you pick up the receiver to ...

In written English, we use pronunciation to indicate where the pauses in the sentences should be. When we speak English, our listeners don't see the pronunciation. So we naturally group words by their meaning, and pause between them when appropriate. This allows us to speak in phrases or thought groups, ...

Nature of Groups: In order to be called a group, an aggregation of person must satisfy the following conditions: People must interact with one another People must be psychologically aware of one another People should perceive themselves to be a group Thus, the interaction among the people is not sufficient to be called a group. ...

"Your thoughts become your actions Your actions become your habits Your habits become your behavior Your behavior becomes your character" Sound manners and etiquettes are based on the three most endearing of all human traits-kindness, thoughtfulness and consideration for others. Not all human beings are born charmers manners and etiquette's can ...

Active Listening: If we were supposed to talk more than we listen, we would have two mouths and one ear.-Mark Twain Active Listening means listening to understand not listening to reply or to evaluate. It means to listen from the other person's point of view. The most important element in successful interpersonal ...

Voice Modulation Voice Modulation and pitch control are two parameters of immense importance to customer service. We may come across customers in different moods. What is Voice Modulation? Voice Modulation is using pace, pitch, pausing, volume, and emphasis, and gives your voice mood and meaning. Elements of Voice Modulation and how ...

INCORRECT CORRECT I'm having two sisters I have two sisters They had gone there yesterday They went there yesterday I didn't knew that I didn't know that I am listening music I am listening to music I I'm teslling to you I'm telling you I cannot discuss you that I cannot discuss that ...

Speech rate is a big problem. The Ideal Rate of Speech is 90-140 words per minute. The speaker either may have to repeat himself, or some information gets ignored. Young children and senior citizens may also process information more slowly. Their rate of speech is too low from the ideal ...

To Get a book on Effective Communication, Click Here Organizational Communication and also communication in social life is hampered because of a number of barriers. These barriers create distortions, misunderstandings and problems. These barriers are: Physical barriers like noise, time and distance. Semantic barriers (Science of Words). For example, wrong interpretation ...

Communication should be occurred in a quiet place that is free from distraction. The persons language and culture are taken into account and not disregarded. Communication should be clear, brief and precise. It should be well-planned. Meaningless and unnecessary words should be avoided. Message should pass through a proper channel. Take the receiver's interest. Avoid negative statements ...