Conflict Management

Definition of Conflict Management: Mental struggle resulting from opposing needs, drives, wishes, or external or Internal Demands.

Nature of Conflict:
Conflict is inhabitable in any group i.e., together. Different people will have different view points, ideas, or opinions. Conflict also occurs whenever there is no internal harmony within a person.

Levels of Conflict:
Interpersonal: Conflict In between mind
Interpersonal: Conflict between 2 people
Intragroup: Conflict between two different people

Sources of Conflict:

• Different values and beliefs
• Role pressure or clarification
• Perception difference
• Diverse goals or objectives
• Group statis or identify
• Race, Ethnicity or gender difference
• Personality clash or conflict
• Completion for limited resources
• Disagreement on how things should be done
• Personal Self or group interest
• Tension and Stress
• Power and Influence

Negative forces of Conflict:

1. Divert attention from important issues
2. May damage morale
3. May cause Polarization
4. Re-inforce difference in value
5. Produce irresponsible and regrettable behaviour

Positive Source of Conflict:

1. Stimulates Interest
2. Means for problems to be heard
3. Increase cohesiveness
4. Promotes changes
5. Provides means to work together

Methods of Managing Conflict:

1. Deny or Avoidance
2. Suppression
3. Dominance
4. Third Party Intervention
5. Compromise and Negotiate
6. Interrogation or Collaboration