Guidelines for Effective Communication
Posted on Friday, April 17, 2009
guidelines for effective communication
- Communication should be occurred in a quiet place that is free from distraction.
- The persons language and culture are taken into account and not disregarded.
- Communication should be clear, brief and precise.
- It should be well-planned.
- Meaningless and unnecessary words should be avoided.
- Message should pass through a proper channel.
- Take the receiver’s interest.
- Avoid negative statements while communicating.
- Each person has an opportunity to respond.
- Communication must be open and conveys respect and trust. Patronizing speech or talking to the person with dementia in a childlike way may either foster a sense of helplessness and dependency or trigger an angry and defensive response.
- Sensory aids (hearing aids, spectacles) are appropriately utilized and sensory impairments (wax, cataracts) are treated.
- Use proper followup to ensure that the communication was properly understood.
- Inappropriate and delayed responses should be investigated and corrective measures must be taken.
- The communication should be complete.
- The voice should be well-modulated.
- Maintain eye-contact. Explanations should not be long.
- Share correct information about the culture of others. Do no promote misinformation.
- Be a good listener.
- Spend quality time with persons whose backgrounds are different than yours.
- Encourage people to share experience, such as cultural similarities and differences, as well as concerns.
- Learn to understand why someone believes what he/she believes, including why something is very important.
,criteria for effective communication