To study and evaluate the Performance Management System and Employee Engagement Activities in Airtel

Introduction: This study helped in a thorough understanding of the Performance Management System of the organization (Airtel) and some of the major findings. The second part of this project includes the research on the employee engagement activities and an analysis that these activities help in achieving a satisfied and motivated workforce, which forms the backbone of any organization.

Table of Contents:
A. THE PERFORMANCE MANAGEMENT SYSTEM
1. About Bharti Enterprises

2. About Bharti Airtel Ltd. (vision, mission, values and highlights)

3. Literature Review:
3.1 Performance Management System
3.2 Performance Appraisal Methods
3.3 The PMS Docket
3.4 PMS@Bharti
3.5 PMS Amendment Procedure
3.6 Roles in Performance Appraisal Process
3.7 Key Concepts in PMS

4. KRA’S
4.1 Guidelines for setting KRA’s
4.2 Smart KRA’s
4.3 The Four Perspectives
4.4 How to Calculate the KRA Score

5. Behavioural Traits
6. Competency Framework’s Role in PMS
7. Case Study
8. Competencies for Band II
9. An Example of Gradation across Bands
10. Performance Rating Process
11. How to Arrive at Performance Ratings
12. Promotion and Normal Distribution Guideline
13. Eligibility Criteria for Promotions
14. Normal Distribution Guidelines
15. Bharti’s PMS Process Flow
16. Data Interpretation and Analysis
17. Findings
18. Recommendations
19. Conclusion
20. List of References

B. THE EMPLOYEE ENGAGEMENT ACTIVITIES

1. Introduction
2. Significance and Methodology of the Study
3. Questionnaire

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